Simplify adding warranties and handling claims while increasing revenue and customer confidence
Maintaining and tracking warranties, and managing claims, returns, and replacements can be a major challenge. Factor in third-party products being warrantied, or external extended warranties and you have added complexity. That’s why Argano has created a new extension for Dynamics 365, Warranty Pro, to help you easily manage the warranty process — from initial creation and sales to servicing and bookkeeping — right from within Dynamics.
Streamlining warranty creation
Don’t let adding a warranty to a product or service disrupt your sales process. Warranty Pro empowers your sales team with a customer-friendly value-add for any product, as it makes attaching a warranty to any product or service as easy as point-and-click. Manufacturer and extended warranties can be set up and assigned to products that are sold or distributed.
Simplifying activation and claims management
Rather than relying on manual processes, with Warranty Pro, warranties can be activated when a product is shipped. Should a customer make a warranty claim, the Dynamics extension provides you with the ability to manage the claim from start to finish from within Dynamics and gives you actionable insights on every step taken within the warranty lifecycle.
Immediate, tangible business benefits
No more sorting through external warranty records to address questions and claims. No more leaning on an outside system for warranty creation and management. No more missed opportunities as you’ll have a new means of creating a reliable revenue stream with extended warranties that concurrently fuels customer satisfaction. Additionally, Warranty Pro provides reporting that allows you to look at claims by product, highlighting potential improvements to product design.
Unmatched capabilities
In addition to seamless integration with Dynamics — making it function as a feature rather than an external application — Warranty Pro offers capabilities such as manufacturer and extended warranty setup, RMA/return order integration, warranty reporting and analytics, and product registration. Most importantly, it can help close sales: when a customer knows their purchase is protected by a warranty, it can often move them from sitting on the fence to signing on the line.
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