Microsoft customer experience solutions
Leveraging Dynamics, Power Platform and Argano solutions expertise to create more rewarding customer journeys
Putting customers first
There’s no better way to improve key customer experience metrics — customer satisfaction, net promoter score, lifetime value, average order value, first call resolution rates — than by empowering the customer. With Dynamics 365 Customer Service, D365 Customer Insights, Power Platform, and Argano’s pioneering CX Connect solution, you’ll be able to provide each customer with the experience they demand. Put the custom into customer experience, and benefit from more satisfied customers and more revenue.
Doing more with less: using AI and ML to drive better experiences
Automation is critical – for your customers and team. Leveraging AI and ML tools from Microsoft and Nuance (a Microsoft company) means you can serve more customers more quickly and completely, with fewer resources. Additionally, by automating customer cases, you can collect more actionable data to drive more rewarding customer experiences.
Evolve from a call center to a contact center
Omnichannel contact centers are a proven means to improving service and fueling engagement. By leveraging the tools available in Argano’s singular CX Connect you quickly benefit from a comprehensive solution to help reduce call-handling times by 70%, improve first call resolution rates by 50%, and meet each customer where they are: Interactive Voice Response (IVR), SMS, chat, email — whatever channel they prefer.
Powerful ecommerce solutions for B2C and B2B
Microsoft Dynamics 365 Commerce helps you optimize every customer touchpoint: online sales, loyalty programs, referrals and more. The solution extends beyond B2C enabling B2B companies to use ecommerce functionality to help customers self-serve, restock, and even create their own sales quotes. Argano’s consultants will help you build commerce solutions that suit your customers’ needs and your strategic goals.
Dynamics is just the start
When you choose Argano as your partner for creating rewarding customer experiences, you benefit from deep expertise that goes beyond Dynamics. We create solutions across every major commerce platform: Shopify, Magento, and other commerce and POS solutions, as well as leading back-end platforms. Our solutions are designed to align with your existing platforms, your current preferences, and your future needs.
Want to know more?
Contact us today to learn how our solutions will fuel your digital transformation.