Microsoft Customer Experience Solutions

Leveraging Microsoft Dynamics 365, Power Platform, and Argano solutions expertise to create more rewarding customer journeys

Putting your customers first

There is no better way to improve key customer experience metrics — customer satisfaction, net promoter score, lifetime value, average order value, first call resolution rates — than by empowering the customer. With Dynamics 365 Customer Service, Dynamics 365 Customer Insights-Data, Power Platform, and Argano’s cutting-edge CX Connect solution, you can provide each customer with the experience they demand. Put the custom into customer experience, and benefit from more satisfied customers and increased revenue. Click the button below to learn more about CX Connect.

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Leveraging AI and ML to drive better experiences

Automation is critical for both your customers and teams. Leveraging AI and ML tools from Microsoft and Nuance (a Microsoft company) means you can serve more customers quickly and completely, with fewer resources. By automating customer cases, you can collect actionable data to drive relevant and meaningful customer experiences.

Evolve from a call center to a contact center

Omnichannel contact centers are a proven means to improving service and fueling engagement. Leverage Argano’s CX Connect to quickly benefit from a comprehensive solution reducing call-handling times by 70%, and improving first call resolution rates by 50% through the channel the customer prefers.

Powerful e-commerce solutions for B2C and B2B

Microsoft Dynamics 365 Commerce helps you optimize every customer touchpoint, including online sales, loyalty programs, and referrals. The solution extends beyond B2C, enabling B2B companies to use e-commerce functionality to help customers self-serve, restock, and create their own sales quotes. Argano’s consultants help you build commerce solutions that suit your customers’ needs and your strategic goals.

Microsoft Dynamics 365 is just the start