Microsoft Dynamics 365 Field Service Implementation and Support

Tapping Microsoft technology, IoT and Argano expertise to transform field service

Increase first-time fix rates, customer satisfaction and insights

Keep up with seismic shifts in field service with Dynamics 365 Field Service implementation and optimization services from Argano, an award-winning Microsoft partner for Connected Field Service. Benefit from a strategy-specific solution to provide better, faster service to customers, reduce equipment maintenance costs, improve oversight of operations and transform field service from reactive to predictive.

Optimize resources and time management

The key to achieving successful field service lies in effectively utilizing resources such as people, time, and equipment. With the expertise of the Argano team, we will provide you with a comprehensive solution that automates the scheduling of personnel and equipment maintenance, efficiently manages contracts and customer service programs, and enhances mobile productivity. This solution ensures that your field service teams maintain a seamless connection and receive automated, synchronized feedback from the home office, enabling them to deliver exceptional service.

Expertise anywhere with Remote Assist

With Dynamics 365 Remote Assist, make your top technicians available to every job. Through HoloLens technology and a mobile phone, any field service agent can immediately have a virtual reality interface with experts in the home office, thereby increasing first time fix rates and customer satisfaction. Through virtual connections and fewer service trips, you can reduce travel costs and easily scale your most valuable human resources.

IoT enabled

Part of transforming field service is ensuring you are equipped with the right hardware to complement your software. Argano field service experts help create IoT enabled fleets, facilities, and equipment to ensure the collection of actionable data in real-time from every truck, warehouse, and resource in your field service business. Imagine the time and cost-savings when instead of sending a live representative to check in or collect data, IoT enabled equipment simply reports “all is well.”

Create better, more measurable customer experiences

For tasks involving facetime with customers, Dynamics 365 Field Service provides representatives with the real-time information needed to address every customer question accurately and on the spot. It also enables real-time feedback from customers during visits to immediately roll up into the enterprise, resulting in more complete customer profiles and a more actionable understanding of challenges faced in the field.