Microsoft Dynamics 365 Customer Service Implementation and Support

Every tool you need to improve every key metric: NPS, CSAT, FCR

Optimize service, reduce costs, delight customers

Meet the customer where they are with Dynamics 365 Customer Service, the foundation for omnichannel communications, customer self-service tools, and improving your service agents’ efficacy and satisfaction. With Dynamics 365 Customer Service, automate routine tasks, capture more data from more customers, solve service cases faster and make optimal use of every customer service representative’s time and expertise.

Drive every key metric

Built into Dynamics 365 Customer Service are the features required to fuel critical customer service metrics. Our team of experts implement tailored solutions designed for your market, products, and teams. This solution will enable you to enhance and track important performance metrics, including NPS (net promoter score), CSAT (customer satisfaction), FCR (first call resolution rate), and ESAT (employee satisfaction). By doing so, you can improve your customer service platform and achieve measurable results.

Automate case creation and management

Effortlessly convert email inquiries and chatbot interactions into customer service cases using Dynamics 365. This streamlined process ensures that you receive accurate data directly from the customer, while minimizing manual work and errors. As a result, your customers spend less time on the phone and can quickly navigate through automated routing tools to find efficient solutions for their unique challenges.

Get deeper AI insights and analytics

Dynamics 365 Customer Service is constantly capturing, unifying, and disseminating critical customer data. It records all interactions connected to a given case, shares related information through the database, and uses AI-fueled insights to analyze that data and create a successful resolution for every customer case. Through automatically generated reports and dashboards, administrators always have an eagle-eye view of cases in progress.

Supercharge Dynamics 365 with CX Connect

Only Argano offers CX Connect, a collection of tools and services designed to enhance the customer experience. Open AI-fueled chatbots, omnichannel contact centers, Interactive Voice Response (IVR), biometric identification, and advanced analytics to uncover and act on critical KPIs, such as cost per case, average handle time and retention rates. CX Connect, Dynamics 365 and Argano do it all.